Terms and Conditions of Sale and Supply of GeneTex, Inc.
Guarantee
GeneTex, Inc. strives to provide to highest quality products. If you have a technical issue with any of our products, please contact our Technical Service department. If one of our products does not meet the specifications stated on the datasheet, we will be happy to replace it or refund your money after validating the deficiency.
Notice for replacement must be made within sixty (60) days of the date the product was received.
Shipping
There is a standard delivery charge per order. All orders are shipped by FedEx unless otherwise requested. Shipping and handling charges are prepaid F.O.B., San Antonio, TX and added to your invoice.
You may provide us with your own FedEx, UPS, or DHL account number so that we may ship your order collect. All orders shipped with a customer's account number will be charged for handling.
It is the customer's responsibility to notify GeneTex of all necessary documents or permits needed for customs clearance or other purposes. GeneTex will not be responsible for items damaged due to customs delays.
All packages are checked before shipping and should contain all of the items indicated on the packing list. All claims for missing or damaged items must be reported directly to GeneTex, Inc. within ten (10) days after the receipt of the order, referencing the order number and date of the shipment.
Terms
Terms of payment are net thirty (30) days from the date of shipment unless otherwise stated. A 2% service charge per month will be added to accounts past due over 30 days.
Acceptable forms of payment include check in US dollars, American Express, Visa, MasterCard, and bank transfer.
Prices
All prices are subject to change without notice. Prices are quoted in U.S. Dollars. The purchaser assumes responsibility for any applicable tax. Please contact us for bulk pricing.
Returns
Customers must contact GeneTex, Inc. prior to returning products. No returns will be accepted without authorization. Credit may be issued after receipt of the returned item.
In case of purchasing error or change in order after the order has been shipped GeneTex will charge a $60 restocking fee. All shipping costs are to be paid by the buyer.
Conditions
Unless otherwise stated in our catalog or other company documentation accompanying the product, our products are intended for research use only and are not to be used for any other purpose, which includes, but is not limited to unauthorized commercial uses, in vitro diagnostic uses, ex vivo or in vivo therapeutic uses or any type of consumption or application to humans or animals.
As purchaser of our products, you should be aware of the product expiration dates, if any. Each product has information on proper usage and storage conditions, either on the product label or in the data sheet. We do not assume responsibility for use of a product after its expiration date or if the product has been misused or improperly stored.
Contact Information
For customer service please contact:
GeneTex Information Support
Phone: (210) 677-8529 or toll-free:(877) GeneTex (436-3839)
Fax: (210) 677-8843
Address: 14785 OmicronDrive, Suite 101, San Antonio, TX 78245
E-mail: info@genetex.com
For sales questions please contact:
GeneTex Sales Team
Phone: (210) 677-8529 or toll-free:(877) GeneTex (436-3839)
Fax: (210) 677-8843
Address: 14785 Omicron Drive, Suite 101, San Antonio, TX 78245
E-mail: sales@genetex.com
For technical questions please contact:
GeneTex Technical Support
Phone: (210) 677-8529 or toll-free:(877) GeneTex (436-3839)
Fax: (210) 677-8843
Address: 14785 Omicron Drive, Suite 101, San Antonio, TX 78245
E-mail: support@genetex.com
For billing questions please contact:
GeneTex Accounting Department
Phone: (210) 677-8529 or toll-free:(877) GeneTex (436-3839)
Fax: (210) 677-8843
Address: 14785 Omicron Drive, Suite 101, San Antonio, TX 78245
E-mail: accounting@genetex.com
For questions regarding our current promotions please contact:
GeneTex Marketing Department
Phone: (210) 677-8529 or toll-free:(877) GeneTex (436-3839)
Fax: (210) 677-8843
Address: 14785 Omicron Drive, Suite 101, San Antonio, TX 78245
E-mail: promotions@genetex.com
For questions regarding current job opportunities please contact:
GeneTex Human Resources Department
Phone: (210) 677-8529 or toll-free:(877) GeneTex (436-3839)
Fax: (210) 677-8843
Address: 14785 Omicron Drive, Suite 101, San Antonio, TX 78245
E-mail: hr@genetex.com
Email Privacy Policy
We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.
Why did you receive an email from us?
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
How we protect your privacy
We use security measures to protect against the loss, misuse and alteration of data used by our system.
Sharing and Usage
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
How can you stop receiving email from us?
Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.
If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to support@genetex.com for review.
This policy was created on January 10, 2004.
Notice
What information we collect and how we use it
When you visit the GeneTex, Inc. site, we capture your Internet provider's domain name (e.g., 'aol.com') and your IP Address. Note: For users who access the Internet from an Internet Service Provider (ISP), the IP address will be different every time you log on. GeneTex does not typically associate this information with any individual. We also capture the country from where the visit came, and the paths taken as you move from page to page (i.e., your "click stream" activity).
Information we collect on the GeneTex site may be used to enhance this Web site in ways like these:
Arrange this Web site in the most user-friendly way
Customize your browsing experience of this Web site
Communicate special offers and featured items to you, if you choose to receive such notices
Respond to your questions or suggestions
GeneTex only collects personal information that you choose to provide voluntarily when using or registering with the GeneTex site. "Personal information" includes information that can identify you, such as:
Name, address, phone number, email address, or company name
Log-in information
Social Security number or Federal Identification number
Credit/debit card information
While you can browse our Web site without providing personal information, you will need to input certain personal information as indicated on specific pages of our Web site in order to take advantage of certain features, such as requesting updates on promotional offers or participating in special programs.
GeneTex may also on occasion ask you to voluntarily submit information about other people. For example, you might be asked for the name and/or email address of people you know so we can inform them about a sweepstakes, contest, or other promotion or program offered on the GeneTex site, or otherwise in connection with any program that GeneTex might offer.
Browsing and the use of cookies, Web beacons, and logs
GeneTex uses cookie technology as part of our Web site's statistical reporting. A cookie is a small piece of information sent by a Web site that is saved on your hard disk by your computer's browser. It holds information a site may need to personalize your experience (such as, rotating images on the home page of the GeneTex site). Cookies are also used to gather Web site statistical data, such as which pages are visited, what is downloaded, the Internet provider's domain name and country of origin, and the addresses of sites visited immediately before, and after, coming to the GeneTex. site, as well as your cick stream activity (meaning, the paths taken by visitors to our Web site as they move from page to page).
None of this, however, is associated with you as an individual and is measured anonymously and only in aggregate, unless you have selected to opt-in to participate in an email program. An email program consists of you voluntarily registering your email address at the GeneTex site to receive periodic emails from GeneTex. Cookies do not capture your individual email address or any private information about you.
If you prefer, you can configure your browser to reject all cookies, or to notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie and privacy preferences.)
A Web beacon is an electronic image, also called a single-pixel or clear GIF, placed in the code of a Web page. The GeneTex site uses Web beacons to track traffic patterns of users as they navigate from one page to another. This information lets us tune and improve our users browsing experience. As with cookies, the information that Web beacons collect is aggregated, anonymous click stream data, and is not associated with you as an individual, unless you have selected to opt-in to participate in an email program.
We use third party advertising and media companies to serve ads on our behalf across the Internet and to help manage and optimize our Internet business and communications. Through the use of cookies and Action Tags (commonly referred to as Web beacons or GIF tags e.g., Atlas cookies and Action Tags, Omniture tags, and Doubclick Web beacons), which are inserted in various places within our Web site, such third party companies may collect anonymous information about your visits to the GeneTex site and your interaction with our ads and content. For instance, they may keep track of how many of our ads you had seen before visiting our Web site. These third party companies may share such anonymous information about your visits to this and other Web sites with us, and may use it in order to provide ads about goods and services of interest to you. From time to time, we may also share anonymous information with such third party companies in an aggregate form, for purposes of analysis and improvement of our Web site.
We also use standard Web server log files to help us count visitors and evaluate our Web site's technical capacity. This information tells us how many people visit the GeneTex site, and helps us decide how to arrange pages in the most user-friendly way. It also helps us keep the site browser-friendly and more useful to our visitors. We record information on site traffic, but not on individual visitors to our Web site, so no personal information about you will be kept or used, unless you have selected to opt-in to participate in an email program.
Sweepstakes, contests, games, and surveys
From time to time, GeneTex may conduct sweepstakes, contests, games or other promotions, and also conduct surveys through our Web site. If you choose to participate unless otherwise noted in the applicable rules, terms and conditions, or disclaimers we may use the information you provide in connection with the administration of the applicable promotion, including for selection and notification of sweepstakes or contest winners and for creation of new promotions, and/or to publish survey results in aggregate on the site. Except where necessary to administer a sweepstakes, contest, game or other promotion, or survey, unless you have otherwise agreed or unless required by law, we will not share or publish any response you give connected to your name or address. We will hold these responses only as anonymous statistics.
Email, mailing lists, and other services
When you send us an email, we use your email address to thank you for your comment and/or reply to your question. We store your communication and our reply in case we correspond further. Beyond our initial reply, we will not use your email address to send you any unsolicited message or information, nor will we share it with, or sell it to, anyone else for such use, other than as specified in this policy.
When you request information or services, we use your email address and any other information you give us to provide you with the information or services you've requested until you ask us to stop (by using the unsubscribe instructions provided on each email and/or the Web site where you signed up and/or as we otherwise provide), or until the information or service is no longer available. We will not use your email address or other information to provide you with any unsolicited message or information (unless the message or information is part of the service you are requesting).
Affiliated businesses and links to other sites
We work closely with our affiliated businesses, vendors and partners, many of which have links within the GeneTex site. Please remember that when you use a link to go from the GeneTex site to another Web site, this Privacy Policy no longer applies. Your browsing and interaction on any third party's Web site, including any Web site that has a link on the GeneTex site, is subject to the rules and policies of that Web site. We encourage you to read the rules and policies of the Web sites you visit to better understand their procedures for collecting, using, and disclosing personal information.
Our policy regarding selling or renting of personal information
Our policy is simple: we do not sell or rent your personal information to any third parties under any circumstances, except in the event of a bankruptcy or reorganization, or a sale of all or substantially all of our assets, as further provided below.
Agents
We may employ other companies and individuals to perform services on behalf of GeneTex, such as (1) administering special reward or other programs affiliated with GeneTex, or sweepstakes, contests and other promotions, (2) sending emails, (3) providing marketing assistance, and (4) analyzing data. Some of these companies and individuals will have access to the personal information necessary to perform their services, but will not be permitted to use it for any other purpose.
Banners and other advertisements on GeneTex
The GeneTex site displays banners and other advertisements that may be placed by third parties. Such advertisers may collect non-personal information (meaning, information that is not identifiable to any individual) when you click or scan one of their advertisements, by placing cookies on your computer or by using other technology. We encourage you to review the privacy policies of any such third parties. In addition, we may share aggregate information about our visitors to third-party ad servers or potential advertisers in order to provide advertisements on GeneTex about products and services that may be of interest to you.
Business transfers
If a third party acquires all or substantially all of our assets, your personal information, aggregated information, and any other information that we have collected on the GeneTex site may be transferred to such third party as part of our business assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered one of our assets and may be sold or transferred to third parties.
Disclosure of personal information for legal purposes and protection of GeneTex and others
We reserve the right to share your personal information with third parties if required to do so by law, or if we believe such action is necessary in order to: (1) conform to the requirements of the law or comply with legal process served upon us; (2) protect or defend our legal rights or property, the GeneTex site, or our users; or (3) investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of the terms and conditions for using the GeneTex site.
Choice
How you can decide what communication you'll receive from us
If you choose to receive them, we may periodically send you email messages describing updates, new features, or promotional offers related to this Web site or otherwise related to GeneTex. You can choose to stop receiving this email at any time. Simply follow the instructions included in your email, or send a reply stating your request.
If you do not explicitly choose to receive informational emails, the only email messages you will receive from GeneTex will be a response to an email inquiry that you send us.
Access and data retention
How to update, correct, or delete your personal information
You can access and modify certain personal information stored on the GeneTex site, such as your name, phone number, email address, and mailing address, by contacting us via email at info@genetex.com or via mail at the address set forth below in the "How to contact GeneTex, Inc. regarding your concerns and questions" section.
To modify or delete personal information related to an email program, simply follow the instructions included in your email, or send a reply stating your request, and we will make the requested changes.
We retain information provided to us indefinitely unless otherwise stated. We will keep some personal information you have requested to remove for the following purposes:
Troubleshoot problems
Assist with investigations
Enforce our Web site rules
Comply with legal requirements
Therefore, you should not expect that all of your personal information will always be completely removed from our databases in response to your requests.
Security
How we protect the security of your personal information
The security of your personal information is very important to us, and we are committed to protecting the information we collect. While we cannot guarantee absolute security of your personal information, GeneTex. uses firewalls and Secure Socket Layers for all personal data we collect from you. We also employ many different security techniques to protect personal data against loss, misuse, alteration, and unauthorized access.
Customer service and recourse
Changes to the GeneTex privacy policy
This privacy policy was revised and posted on March, 2007. GeneTex reserves the right to change, modify, or amend this policy at any time. GeneTex takes privacy matters very seriously, and intends to stay at the forefront of privacy policy and protection matters. GeneTex will occasionally update our privacy policy and we will post those updates on this page. You are responsible for revisiting this page to review our privacy policy updates.
How to contact GeneTex regarding your concerns and questions
Please note that whenever you submit any information to us in connection with any services related to the GeneTex site, you consent to let us process this information in the United States as necessary to provide the services in which you are participating.
If you have any questions, comments, criticisms, or complaints about GeneTex's privacy policy and/or the way it affects you, please feel free to email us at info@genetex.com or write to us at:
GeneTex Inc.
14785 Omicron Drive, Suite 101
San Antonio, TX 78245
Attention: Webmaster
Should you have a dispute regarding this privacy policy, we will resolve it and take any remedial action as we reasonably determine in our discretion and in accordance with applicable laws.
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