FAQs

• How do I place an order?

  There are several ways to place an order with GeneTex. You can:

  1. Place your order online at www.GeneTex.com 24 hours a day, 7 days a week. It is convenient, fast, and secure.
  2. Fax your order to 1-949-309-2888 (US), or 886-3-6208989 (Global).
  3. Call your order in toll-free at (877) GeneTex (436-3839) (US), +886-3-6208988 (Global), contact our local distributors, or let our friendly representatives help you.
  4. E-mail your order to sales@genetex.com (US), or international@genetex.com (Global).

  Please be sure to include your billing address, shipping address, contact information (phone number, fax number, e-mail address), payment information (credit card number or purchase order number), and order details (catalog number and quantity).

• How do I place an order online?

  To place an order on our website, you must first Register or Sign-in from our homepage at www.genetex.com and fill in the appropriate information. You can then add an item to your shopping cart through the item's data sheet or by using the quick order feature if you already know the catalog number. Once you have everything you need in your cart, simply checkout by following the instructions online and filling out the appropriate information.

  To redeem your promotion code, please enter it in the Comments / Promo Code section when checking out. You will receive a second detailed order confirmation that reflects the discount when it has been processed.

• What are the advantages of buying online at GeneTex?

  There are several advantages to buying online at www.GeneTex.com. You can place your order using our secured server, check your order status, and create a wish list for future purchases.

• How do I know if GeneTex has received my order?

  Once your order is placed, we will send you a confirmation e-mail within one business day. If your order is placed with a fax number, we will send you a confirmation fax within one business day.

  If you do not receive a confirmation email or fax within one business day, please contact our sales team at sales@genetex.com (US) or international@genetex.com (Global) to be sure we have received your order.

• How much does the product cost?

  GeneTex strives to provide the highest quality antibodies at the lowest price possible. We want you to get the most research for your money. All of our prices are clearly marked on our online catalog at www.genetex.com. If you have any questions regarding product prices, please contact sales@genetex.com (US) or international@genetex.com (Global).

• Do you offer bulk discounts?

  GeneTex does offer bulk discounts on most products ordered in quantities of ten or more. If you are interested in obtaining a bulk quote for one of our products, please contact sales@genetex.com for more information.

• Is the product in stock?

  While we try to have every item in stock, some of our products may be either in production or in stock at one of our production facilities. Please inquire about the availability of an item by Contact Us.

• Where do you ship?

  We can ship anywhere in the world except Cuba. Some items may not be available in certain areas. Please see the online datasheet or contact info@genetex.com for more information.

• What are your shipping and handling charges?

  Contact us or our local distributors to get more information about shipping and handling charges.

• Do you have a distributor in my country?

  We do have distributors in many countries. Please see our Distributors Page for contact details for all of our authorized distributors. If there is no distributor in your country, you may order directly from us.

  We are always open to suggestions for qualified distributors in new areas. If you wish to become a distributor or would like to recommend a distributor in your area please contact distributors@genetex.com.

• Can I get a sample of an antibody to test?

  We offer a significant number of our products in a 25μl trial size. You can always purchase the trial size to test on your sample before investing in a larger size. As we offer a 100% Guarantee on our products, you can always request a replacement or refund if a product does not meet the specifications stated on the datasheet.

• What promotions does GeneTex currently have?

  We run different promotions on different products throughout the year in different countries. Please Contact us or our local distributors to get more information about current promotions.