Frequently Asked Questions

We do have distributors in many countries. Please see our Distributors list for contact details for all of our authorized distributors. If there is no distributor in your country, you may order directly from us.

We are always open to suggestions for qualified distributors in new areas. If you wish to become a distributor or would like to recommend a distributor in your area please contact us.

GeneTex does offer bulk discounts on most products ordered in quantities of ten or more. If you are interested in obtaining a bulk quote for one of our products, please contact sales@genetex.com for more information.

Once your order is placed, we will send you a confirmation e-mail within one business day. If your order is placed with a fax number, we will send you a confirmation fax within one business day.

If you do not receive a confirmation email or fax within one business day, please contact our sales team at sales@genetex.com (US) or international@genetex.com (Global) to be sure we have received your order.

There are several ways to place an order with GeneTex. You can:

1. Place your order online at www.GeneTex.com 24 hours a day, 7 days a week. It is convenient, fast, and secure.
2. Fax your order to 1-949-309-2888 (US), or 886-3-6208989 (Global).
3. Call your order in toll-free at (877) GeneTex (436-3839) (US), +886-3-6208988 (Global), contact our local distributors, or let our friendly representatives help you.
4. E-mail your order to sales@genetex.com (US), or international@genetex.com (Global).

Please be sure to include your billing address, shipping address, contact information (phone number, fax number, e-mail address), payment information (credit card number or purchase order number), and order details (catalog number and quantity).

In order to meet your needs, please contact us for more information prior to purchasing. We will help you select the best product for your experiment.

Contact us or our local distributors to get more information about shipping and handling charges.

We can ship anywhere in the world except Cuba. Some items may not be available in certain areas. Please see the online datasheet or contact info@genetex.com for more information.